Customer360 Pack
Customer360 Pack connects to your existing stack to unify customer data and identities into a single, 360° view, turning fragmented data into actionable insights across teams.
Real-time 360° profiles for a complete view of your customers
Customer360 Pack centralizes all your customer data into a single source of truth, creating complete, always up-to-date profiles powered by your first-party data. This lets you truly understand your customers, anticipate their behavior, and personalize their experiences.
No data duplication. No complex integrations. No friction.
What does Customer360 Pack include?
360° customer view
Everything about the customer in one view: profile, transactions, engagement, campaigns, and key signals.
Identity resolution explained
Duplicate records are unified transparently, with full visibility into how identities are resolved. No black boxes. Full confidence in your data.
Role-based views for every team
Marketing, CX, store, and management see exactly what they need to take action.
Next Best Action
Actionable recommendations, fully explained. Users know why to act and what impact to expect.
The challenge
Fragmented data
Marketing sees them as inactive.
E‑commerce sees them buying.
Customer service sees them complaining.
Store teams see them as loyal.
Four systems. Four versions of the customer. Zero single source of truth.
Without a unified view, no one sees the full picture. Budgets are wasted. Customer service lacks context. Retention efforts come late, or miss the mark.
The solution
Customer360 Pack, designed to integrate with your current stack
Customer360 Pack integrates with your existing infrastructure through preconfigured connectors. With no migrations and no risk.
And it’s up and running in 90 days.
But it does more than show data. It recommends actions with measurable impact:
- Retention: calls, offers, compensations
- Upsell: upgrades, cross-sell, bundles
- Engagement: content, events, surveys
- Service: proactive follow-up and resolution
The impact of a 360° customer view
Data-driven decisions
You can stop guessing and act with confidence using the full view of each customer.
Personalized decisions
Delivers personalized recommendations based on each customer’s behavior and interests.
Optimization of resources
Detects patterns and customer needs, helping you focus time and budget where it matters most.
Conversion rate in campaigns using recommended actions
Monthly adoption rate of licensed users
Reduced time to resolve service cases
*Typical results
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