The complete customer journey, online and offline
Your customers don't distinguish between channels: they see an ad, visit the site, ask by phone and buy in store. FLYDE reconstructs that complete journey per customer and shows you which paths lead to conversion, and which to churn,.
Identity resolution included · On and off touchpoints · Configurable by customer taxonomy
Three views, one story
Individual journey
The complete timeline of each customer in their Customer 360 record: every interaction, in order, with its channel and context.
Aggregate patterns
The most frequent paths to conversion, visualized. Discover which sequences convert and where people drop off.
Activation by moment
Create audiences by point in the journey: those who visited without buying, asked without closing, or bought and may repeat.
Where the journey decides the sale
This solution shines in businesses with a long, multichannel decision cycle (automotive, financial services, education, real estate, B2B) and in any omnichannel retail where store and ecommerce share the customer. If your customer touches several channels before buying, here's your answer.