Industry · Energy & utilities
Anticipate churn and demand before they show up on the bill
In a liberalized market, customers switch provider with one call and only contact you to complain. FLYDE detects churn signals in time, anticipates demand and finds who to offer each tariff.
Churn you can see coming
Your customer only talks to you to complain. Or to leave.
Energy retailers have the richest data there is, consumption, and the most fragile relationship: without early signals, the first news of churn is the switch.
Comparison sites and aggressive offers make customers switch with one call. By the time you see it, they've already signed with someone else.
The smart meter generates data every hour, but it rarely feeds business decisions about each customer.
The same flat tariff for the home with solar panels and the empty flat: high cost, zero relevance.
Without fine forecasting by segment and area, energy purchasing and service sizing always lag behind.
From a passive contract to an anticipated relationship
FLYDE integrates contracts, consumption, support and digital so every customer move is detected before it becomes final.
One customer, all their consumption
Contracts, consumption curves, support interactions and digital behavior, united into a profile per customer and supply point.
Churn and demand, in advance
Churn models score each customer's risk and AI demand forecasting anticipates consumption by segment and area.
Retention before switching
Retention offers, personalized tariffs and cross-sell of solar and services arrive while there's still a decision to influence.
What you can do with FLYDE from month one
Churn prediction
Score each customer's churn risk and activate the retention offer before they switch.
AI demand forecasting
Anticipate consumption by customer, segment and area to buy and size better.
Energy next best offer
Solar, batteries, maintenance or a tariff change: the right offer for each consumption profile.
Consumption-based segmentation
Group your customers by real consumption pattern and value, not just by contracted tariff.
Early default detection
Risk signals appear in behavior before they appear in an overdue bill.
Ask your data
"Which customers with high daytime consumption don't have solar contracted?" FLYDE Brain answers instantly.
Every point of churn avoided goes straight to margin
In energy, acquiring a customer costs far more than retaining one, and you already have the data to retain them. FLYDE puts it to work.
Churn models turn consumption and support signals into actionable alerts, customer by customer.
AI forecasting by segment and area sharpens energy purchasing and operation sizing.
Solar, services and personalized tariffs find their ideal customer within your own base.
Five apps and one intelligent assistant, designed to power your business
Core
Store, unify and organize all your data. A complex process, made simple.
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Customer 360
Get an extremely detailed definition of each individual customer.
Discover Customer 360 →
Market
Segment your customers every possible way to create unique experiences.
Discover Market →
Trends
Spot sales, churn or average-spend trends in your business.
Discover Trends →
Analytics
Build highly visual reports and dashboards from your data and results.
Discover Analytics →
★ Across the whole platformAnd on top of it all, FLYDE BrainThe conversational AI that runs across all five apps: ask your data in natural language, at any point, and turn the answer into action without leaving the conversation.
Discover it →Your customer base, protected and growing
In 15 minutes we show you, on your own data, where your churn risk and your next cross-sell are.