Industry · Restaurants
Frequency and average ticket: two levers, one customer record
Diners order in the dining room, in the app and via delivery platforms that keep their data. FLYDE unites POS, delivery, reservations and loyalty so you know who comes, how often, and how to make them return.
Each diner's frequency, visible
You fill tables every day. And you don't know whose they are.
Restaurants live off repeat customers, but operate blind: anonymous tickets, delivery in third-party hands and loyalty programs almost no one uses.
Most dining-room sales are anonymous: there's no way to know if it's the first visit or the fiftieth.
Delivery platforms sell your food and keep the data: the customer is theirs, not yours.
The points program exists, but without unified data it can't tell the regular from the occasional, and acts on neither.
In groups and franchises, each restaurant handles its data separately and the brand never sees the whole customer.
From the anonymous ticket to the repeat visit
FLYDE connects the POS, delivery platforms, reservations and your loyalty program, location by location.
One diner, all their orders
Dining room, delivery, reservations and loyalty resolve into a single profile per diner, in each location and across the whole brand.
Who returns and who is lost
Frequency and churn models detect the regular who's cooling off and the occasional diner ready to become loyal.
The right reason to come back
Campaigns by customer, location and moment: the offer that brings the diner back before they choose somewhere else.
What you can do with FLYDE from month one
One diner
POS, delivery, reservations and app unified into a profile per customer, for the location and the brand.
Visit frequency
Spot those who space out their visits and trigger the offer that brings them back in time.
Average ticket with data
Combine preferences and history to recommend and promote what each diner will actually order.
Performance by location and area
Compare locations, areas and time slots with the customer as the unit of measure, not just the ticket.
Reclaim delivery data
Link platform orders to your customers and stop giving the relationship away to third parties.
Ask your data
"Which regulars of the Serrano location haven't come in a month?" FLYDE Brain knows.
The business is in the second visit
In restaurants, profitability isn't made by the customer who tries you: it's made by the one who returns. All of FLYDE is geared to that second visit.
Shortening the time between visits of your known customers is the most direct revenue lever there is in restaurants.
History-based recommendation raises the ticket without cutting margin: no blind discounts.
Every delivery order linked to your own profile is a customer you win back from the platforms.
Five apps and one intelligent assistant, designed to power your business
Core
Store, unify and organize all your data. A complex process, made simple.
Discover Core →
Customer 360
Get an extremely detailed definition of each individual customer.
Discover Customer 360 →
Market
Segment your customers every possible way to create unique experiences.
Discover Market →
Trends
Spot sales, churn or average-spend trends in your business.
Discover Trends →
Analytics
Build highly visual reports and dashboards from your data and results.
Discover Analytics →
★ Across the whole platformAnd on top of it all, FLYDE BrainThe conversational AI that runs across all five apps: ask your data in natural language, at any point, and turn the answer into action without leaving the conversation.
Discover it →Your tables full of customers you know
In 15 minutes we show you how many recurring diners you already have in your data and how to make them return sooner.